Ted Todd In-house Claims Specialist Mediates Claims Issue

The in-house claims specialist position was born from a vision directly from Ted Todd. He identified a gap in the mediation process when it came to getting insurance claims resolved to the satisfaction of the insurance company and the insured. Rather than customers having to pay for third party mediation, or leave the insurance company, he realized that there should be an in-house person dedicated to acting on the client’s behalf.

When Danette Stiggleman, an Allstate and Florida insurance claims expert for over 20 years, came available, he knew instantly that she would be the perfect person for the position.

Danette has continued to wow our customers by acting as their advocate and guiding them through the claims process.

In this particular case, Danette was able to save the relationship, and reach a satisfying conclusion. Read what the customer had to say:

Good afternoon Mr. Ted Todd,

I would like to take this opportunity to thank you for having such an exceptional employee working for your company. Danette Stiggleman saved us from walking away from Allstate. She has resolved an unfortunate situation that occurred with a claim of ours that happened back on November 15th, 2011 with another Allstate policy holder. I got no assistance whatsoever from the central claims department and had been told that the claim was already reviewed and decided on and that there were only going to pay 50% without any representation for me from Allstate. They had not even received my recorded statement and no adjuster had looked at my vehicle until I asked for one to be assigned to see the damage, which was after the decision had first been made. I felt I was not going to lose my vanishing deductable, even knowing I was not in the wrong with this accident. After getting no assistance and basically defending myself and going around in circles with the claims department, I felt I was left with no other option, until I met and spoke with Danette Stiggleman of your office. She was there with patience to listen, communicate and actually looked over the claim to see why my claim had not been handled properly. With her excellent customer service and her diligence and dedication that she demonstrated, Danette was able to assist in resolving this issue and my car was repaired within a few days! Danette is a huge asset to your company and she is the perfect example of what customer service really means! Now, knowing that there is someone like Danette who can assist in situations like this gives me a more confident feeling that Allstate stands by their word in giving excellence in their customer service!

Sincerely,

Jennifer McGraw
Very Satisfied Allstate Policy Holder

We often talk about the Ted Todd Difference. Many believe that all insurance agencies are created equal. Here we look at things a little differently. Read more about what our clients have to say, or contact us to learn more about the value that we can provide.